FAQ

Frequently Asked Questions



Coverage for resident stays will vary by individual insurance policies. Our staff will work with you and your provider in order to verify insurance coverage. Please note that pre-authorizations are not a guarantee of payment and only your insurance carrier is able to make such determinations.
We encourage visitation and we do ask that you please be respectful of residents in the area during your visits. If you arrive after dark, please ring the bell for staff assistance.
Our staff provides laundry services, but if you and/or the resident prefers, you may take your loved one's laundry home and return it once laundered. For our residents in the Pecos Valley Rehabilitation Suites, there is a washer and dryer available for your convenience.
Meal time will vary with the needs of our residents and the location of their meal. Generally, however, breakfast begins at 7:30, lunch begins at 12 noon, and dinner begins at 5:30.
We encourage you to contact your primary care physician to ensure he is credentialed with our facility. Should you need a physician, we are happy to provide the services of our Medical Director who is credentialed with our facility.
Some physicians will make rounds in the facility. If your physician does not come to the facility, we will provide you with local transportation to your doctor’s office. Please make an appointment with our transportation specialist.
Yes, the facility supplies all linens.
At Casa Arena Blanca you are welcome to take a tour at any time. If you would like a guided tour with specific information for your situation, please contact our Admissions Coordinator for an appointment at 575-430-1974.
Evening and weekend appointments are available. Please enter through the main entrance.

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